Today I finally figured out why I can't my Ironman treadmill fixed. A technician came out a couple of months ago to adjust the treadmill, but after using it a couple of times it was having the same problems. When I called
Keys Fitness to have it serviced again under warranty, they said that a technician would be calling to set up an appointment. After waiting a couple of weeks and not getting a call, I tried to call Key Fitness again and got a recording that they were moving offices and would be available December 15. Another week passed after December 15 and they still weren't answering the phone and had the same recording. I went to the Keys Fitness web site and clicked on their Contact Us link. That took me to a page for
Maverick Service and Assembly, which provides parts and service for Keys Fitness products. When I called Maverick, they told me that Keys Fitness is out of business and warranty service is not available. Keys Fitness is particularly disreputable in that they have no notice on their web site that they are no longer in operation. The only indication, if you know that they are bankrupt, is that the dealers link returns a MySQL database error. Keys Fitness is probably not paying their hosting fees either. If you have Keys Fitness equipment, download your service manuals while you can. I just emailed my treadmill manual to myself so that I know that I have it available. Now, we have to decide what to do with the treadmill. I'm still looking into whether or not I have any options for support through DirectBuy, but I doubt they will replace the manufacturer's warranty in any capacity, or maybe my credit card issuer. It's probably not worth putting several hundred dollars personally into a machine that has been a lemon since we got it and that much money will pay for a lot of sneakers to go walk outside or on the treadmills at the gym at work.
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